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Privacy policy and consent to data use

We are pleased that you visit our homepage and thank you for your interest in the Europa Hotel. Dealing with our customers is a matter of trust. The trust placed in us has a very high priority and therefore the importance and obligation to handle your data carefully and to protect it from misuse.

In order to make you feel safe and secure when visiting our website, we take the protection of your personal data and its confidential treatment very seriously. Therefore, we act in accordance with applicable personal data protection and data security legislation. With these instructions on data protection, we would therefore like to inform you when we store which data and how we use it – of course, in compliance with the applicable law.

Data protection

§ 1 Information about the collection of personal data

(1) Below we inform about the collection of personal data when using our website. Personal data is all data that is personally available to you, eg. Name, address, e-mail addresses, user behavior.

(2) Responsible acc. Art. 4 para. 7 EU General Data Protection Regulation (DS-GVO)

EUROPA HOTEL Ludwigshafen GmbH
legally represented by the managing directors Bettina Ankele-Benke, Diethelm Benke
Ludwigsplatz 5 – 6
D-67059 Ludwigshafen
Telephone 06 21/59 87 – 0
Fax 06 21/59 87 – 122
Member of the IHK Ludwigshafen
Commercial Register HRB 1893, Register Court: Amtsgericht Ludwigshafen
VAT ID .: DE 14 91 38 811

You can reach our data protection officer at:
Rechtsanwalt Boris Maskow
Datenschutzbeauftragte Europa Hotel
John-F.-Kennedy-Straße 15
55543 Bad Kreuznach
E-Mail: boris.maskow@bietmann.eu

(3) When you contact us by e-mail or a contact form, the information you provide (your e-mail address, your name and telephone number if applicable) will be saved by us to answer your questions. We delete the data that arises in this context, after it is no longer required, or limit the processing if there are statutory retention requirements.

(4) If we rely on commissioned service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail below about the respective transactions. In doing so, we also name the specified criteria for the storage duration.

§ 2 your rights

(1) You have the following rights concerning your personal data:

  • right to information,
  • right to rectification or erasure,
  • right to restriction of processing,
  • right to object to the processing,
  • Right to data portability.

(2) You also have the right to complain about our processing of your personal data by a data protection supervisory authority.

§ 3 collection of personal data when visiting our website

(1) In the case of merely informative use of the website, by not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure the stability and security (legal basis is Art. 6 (1) sentence 1 DS-GVO):

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the requirement (concrete page)
  • Access status / HTTP status code
  • each transmitted amount of data
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

(2) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and by which location that sets the cookie (here through us) receives certain information. Cookies can not run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and operation of which are explained below:

  • Transient cookies (see b)
  • Persistent cookies (see c).

b) Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. They save a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

c) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

d) You can configure your browser setting according to your wishes. e.g. decline the acceptance of third-party cookies or all cookies. Please be aware that you may not be able to use all features of this site.

e) The Flash cookies are not detected by your browser but by your Flash plug-in. Furthermore, we use HTML5 storage objects, which are stored on your device. These objects store the required data regardless of your browser and do not have an automatic expiration date. If you do not want to process the Flash cookies, you must install a corresponding add-on, eg. “Better Privacy” for Mozilla Firefox https://addons.mozilla.org/en/firefox/addon/betterprivacy/ or the Adobe-Flash-killer-cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. In addition, we recommend that you regularly delete your cookies and the browser history manually.

(4) Registration & Online Booking

On our website, we offer users in context with the online booking the opportunity to register by providing personal information. The data is entered into an input mask and transmitted to us. The data are processed and stored by our service provider Quality Reservations Germany GmbH, Ostpassage 11, 30853 Langenhagen, Tel. 01 80/3 67 15 16 and their partners SHS Saber Hospitality Saber Marketing Nederland B.V., Randstad 20-03, 1314 BA, Almere, Netherlands. The Company provides warranties under contract to ensure that appropriate technical and organizational measures are taken to ensure that the processing complies with EU-GDPR and ensures the protection of the data subject’s rights. A transfer of data to third parties does not take place.

The following data is collected during the registration process:

Required Fields:

  • title
  • first given name
  • Surname
  • E-mail address
  • password
  • Security question/-answer
  • Telephone number for queries

Optional information:

  • company
  • country
  • Billing address
  • city
  • Post Code
  • State / Province

At the time of registration, the following data will also be stored:

  • Date and time of registration

The registration serves the fulfillment of a contract of which the user is a party or the implementation of pre-contractual measures. The legal basis for processing the data is Art. 6 para. 1 lit. b EU-GDPR.

Registration of the user is required for providing certain content and services on our website or for the performance of a contract.

The user has the possibility to create a customer account before or during a booking. The creation of a customer account facilitates the booking process for further bookings. Since the data saved by the user is already filled in the booking mask after log in. In addition, the user has the opportunity to call up his current bookings by registration via e-mail and password.

When making an online booking, the user is requested to provide his e-mail address, title, salutation, first name, last name and telephone number. The processing and storage of the data is necessary to process the booking and to clarify any queries regarding the booking.

The data will be deleted as soon as the purpose of its collection is no longer valid. This is the case if the, during the registration process to fulfill a contract or to carry out pre-contractual measures, collected data is no longer necessary for the performance of the contract. Even after the conclusion of the contract, there may be a need to store personal data of the contracting party in order to comply with contractual or legal obligations.

You can cancel the registration at any time or change the data you have saved. Therefore send an e-mail to info@europa-hotel.com. If the data are necessary for the fulfillment of a contract or for the execution of pre-contractual measures, a premature deletion of the data is only possible, as far as contractual or legal obligations do not preclude a deletion.

(5) Online rating

Former guests can leave a review at our hotel after check-out. For this we would like to send you an email within 14 days of departure to ask you for a hotel review. If you did not feel comfortable in our hotel, we would like to take the opportunity to contact you.

If you submit an online rating, the data will be stored in the rating tool TrustYou GmbH, Agnes-Pockels-Bogen 1, D-80992 Munich, Germany. TrustYou GmbH has committed itself to the privacy-oriented handling of your transmitted data. It takes all organizational and technical measures to protect your data. Their privacy policy can be found at the following link: https://www.trustyou.com/wp-content/uploads/2018/05/2017-01-19-TY-Privacy-Policy.pdf

If a former guest uses this possibility of an online evaluation, the data from the former guest is saved in the evaluation mask.
These data are:

  • e-mail address

As well as voluntary information such as:

  • first name
  • surname
  • language
  • data for the evaluation.

In this context, no further transfer of the data to third parties takes place. The data will only be used to publish the rating and to mediate bad ratings.

The legal basis for the processing the data is, Art. 6 para. 1 lit. f EU-GDPR, the legitimate interest of the Europa Hotel. The purpose of the hotel review is to communicate and summarize the opinions of hotel guests through our website, so that interested parties can form their own image about our services. In addition, the results serve our internal quality management.
The data will not be deleted.
There is always the possibility to have the publication of the evaluation deleted (right to forget). For this purpose, we have set up the e-mail address info@europa-hotel.com. Please let us know what rating it is.


This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the following link http://tools.google.com/dlpage/gaoptout?hl=en to download and install the available browser plugin.

For more information on Terms of Use and Privacy, please visit http://www.google.com/analytics/terms.html or at http://www.google.com/intl/de/analytics/privacyoverview.html.


This Privacy Policy extends only to content on our website, but not on websites that can be accessed via external links. When we provide links, we make every effort to ensure that they also comply with our privacy and security standards. However, we have no influence on the compliance of other providers with privacy and security regulations. Therefore, please inform yourself on the websites of the other providers also about the privacy statements provided there.